We recently advertised for a new Nanny to look after our tribe. I had found a Nanny website that looked good, registered, posted our job and got totally swamped with response….48 applicants within 48 hours. Many looked good enough to short list, so I quickly took our ad down…handling that volume was quite enough to be going on with.
We moved through the usual process; short listed, made calls, interviews, ref checks etc and offered to a lovely young Nanny that had the unfortunate experience of being interviewed by two trained recruiters!
*Placement dance*…she accepted and we had the lovely warm glow of post placement joy.
Now to disappoint 47 other applicants.
This is the part when we have a collective fall down as a profession.
I’m a big advocate of candidate care and I’ve always believed it’s really important to not only go back to people so they aren’t left hanging on, but being human in the process. That means trying where you can to personalise the message back. Let people know they aren’t just another CV to automate a response too.
Doesn’t automation leave people feeling a bit well..let down? You leave them thinking, at the very least..did you even read my CV?
I’ll put my hand up here and say I’ve been as gulity as the next recruiter of not quite managing that every time, people have slid though the cracks, and when overwhelmed with roles on and responses, I’ve automated before.
But that doesn’t make it right, it never sits well with me…and I always feel guilty about it.
I always have the picture in my mind of a candidate getting all excited about my role, applying, telling friends and family they just saw a great job for them…and then getting a very obvious automated ” No Thank you ” response…even the most resilient of people will feel deflated at the knock back.
So I took about two hours to go back to each one of the 47 applicants….(It took longer than normal as the back end application process wasn’t excatly the most user friendly I’ve ever used). Sure I used a few phrases that were copy and paste friendly, however I personalised, I showed each person I had read the CV.
The funny thing was, as I was going through this, my inbox was filling up with responses, all along the lines of…
“Thanks so much for getting back to me”
They spoke of being so happy I had let them know and said if they ever did need them to please get in touch.
So for two hours of my time, although I had disappointed a lot of people, I had left them feeling cared about. It was, in my humble opinion, time well invested.
We may never be perfect at Candidate Care, but if we all keep on trying to make it better and more human won’t that be a great thing?